Withdrawal from the contract
Section 1829
(1) The consumer has the right to withdraw from the contract within fourteen days. The period according to the first sentence runs from the date of conclusion of the contract and if it is about
a) purchase contract, from the day of acceptance of the goods,
b) the contract, the subject of which is several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods, or
c) the contract, the subject of which is the regular repeated supply of goods, from the date of acceptance of the first supply of goods.
(2) If the consumer has not been informed of the right to withdraw from the contract in accordance with § 1820 paragraph 1 letter f), the consumer may withdraw from the contract within one year and fourteen days from the start of the period for withdrawal according to paragraph 1. However, if the consumer was informed of the right to withdraw from the contract within this period, the fourteen-day period for withdrawal runs from the day the consumer received the instruction.
Section 1830
If the entrepreneur allows the consumer to withdraw by filling in and sending a sample form for withdrawing from the contract on the website, he will confirm the consumer's acceptance in text form without undue delay.
Section 1831
(1) If the consumer withdraws from the contract, he shall send or hand over to the entrepreneur without undue delay, no later than fourteen days from the withdrawal from the contract, the goods he received from him. If the service has already been provided to the consumer, the entrepreneur is not obliged to do anything, with the exception of the provisions of § 1834.
(2) The entrepreneur may only demand from the consumer the reimbursement of the costs established by this Act.
Section 1832
(1) If the consumer withdraws from the contract, the entrepreneur shall return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds, including delivery costs, which he received from him on the basis of the contract, in the same manner. The entrepreneur will return the money received to the consumer in another way only if the consumer has agreed to it and if it does not incur additional costs.
(2) If the consumer has chosen a method other than the cheapest method of delivery of the goods offered by the entrepreneur, the entrepreneur shall refund the cost of delivery of the goods to the consumer in the amount corresponding to the cheapest method of delivery of the goods offered.
(3) The entrepreneur shall reimburse the consumer for the costs associated with the return of the goods, if he did not notify the consumer of the obligation to bear these costs in accordance with the provisions of § 1820 paragraph 1 letter G).
(4) If the consumer withdraws from the purchase contract, the entrepreneur is not obliged to return the received funds to the consumer before the consumer hands over the goods to him or proves that he has sent the goods to the entrepreneur.
Section 1833
The consumer is liable to the entrepreneur only for the reduction in the value of the goods, which occurred as a result of handling the goods in a different way than it is necessary to handle them with regard to their nature and characteristics. This does not apply if the entrepreneur has not communicated the information to the consumer in accordance with the provisions of Section 1820 paragraph 1 letter F).
Section 1834
If the consumer withdraws from the contract, the subject of which is the provision of services, and the entrepreneur, based on the express request of the consumer, has started performance before the expiration of the withdrawal period, the entrepreneur will pay the entrepreneur a proportional part of the agreed price for the performance provided up to the moment of withdrawal from the contract. If the agreed price is unreasonably high, the consumer shall pay the entrepreneur a proportional part of the price corresponding to the market value of the performance provided.
Section 1835
The entrepreneur will take over the goods from the consumer in his household at his own expense, if the consumer withdraws from the contract concluded outside the area usual for the entrepreneur's business, the goods were delivered to the consumer's household at the time of the conclusion of the contract and the nature of the goods does not allow them to be sent by the usual postal route.
Section 1836
If the consumer withdraws from the contract, he bears no costs if it is a contract
a) the subject of which is the provision of services and the entrepreneur has not provided the consumer with data pursuant to Section 1820 paragraph 1 letter d) and f), or if the entrepreneur started performance before the expiration of the withdrawal period, although the consumer did not explicitly request it, or
b) about the delivery of digital content, if it was not delivered on a physical medium and the entrepreneur delivered it before the expiry of the withdrawal period, although the consumer did not explicitly request it, or did not expressly acknowledge that his right to withdraw from the contract would expire, or the entrepreneur did not hand over a copy of the contract to the consumer.
Section 1837
The consumer cannot withdraw from the contract
a) about the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the entrepreneur informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
b) about the supply of goods or services, the price of which depends on fluctuations in the financial market, independent of the entrepreneur's will, and which may occur during the withdrawal period,
c) about the delivery of alcoholic beverages, which can only be delivered after thirty days and the price of which depends on fluctuations in the financial market independent of the entrepreneur's will,
d) about the delivery of goods that have been modified according to the wishes of the consumer or for his person,
e) on the delivery of perishable goods, as well as goods that
was irretrievably mixed with other goods after delivery,
f) on repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the event of subsequent repairs other than requested or delivery of spare parts other than requested,
g) about the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it,
h) about the delivery of an audio or video recording or a computer program, if it has violated their original packaging,
i) about the delivery of newspapers, periodicals or magazines,
j) about accommodation, transport, catering or use of free time, if the entrepreneur provides these services within the specified period,
k) concluded on the basis of a public auction according to the law regulating public auctions, or
l) about the delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that in such case he does not have the right to withdraw from the contract.